Billing and Payments
Three Rivers Hospital will submit the medical services bill for your procedure directly to your insurance company as the first step towards helping get your bill paid quickly. After your insurance has paid the portion they have agreed to cover, an account statement will be mailed to you only if there is a remaining balance.
NOTE: Please be aware there may be services you receive which will be billed separately from the initial billing statement.
A MATTER OF TIME
Our hospital organizes patient admissions into two categories:
Elective Admission
Elective admissions are for scheduled procedures that could be performed at a relatively convenient time.
- If you have insurance, please be prepared to pay your co-pay at the time of service.
- If you do not have insurance, our financial counselor or clinic and patient access manager must meet with you before your scheduled admit date to discuss payment arrangements for your procedure.
Emergency Admission
Emergency admissions are not scheduled. An emergency procedure is performed to stabilize or restore a patient to health as quickly and safely as possible. Our hospital will provide emergency treatment to all patients, regardless of inability to pay.
- If you have insurance, your co-payment amount will be due after you have discharged from the hospital.
- If you do not have insurance, our financial counselor or clinic and patient access manager will contact you for assistance in determining what benefits you may be eligible to access.
OPEN ADMISSION POLICY
Three Rivers Hospital policy is to admit and treat all persons without regard to race, color, sex, handicap, national origin, or religious creed. Admission requirements and assignments of hospital facilities are the same for all persons. There are no distinctions in eligibility for receiving any patient care services. Hospital facilities are available to all patients and visitors. Individuals and organizations having occasion to refer patients for admission or recommend Three Rivers Hospital are advised to do so within the hospital’s policy to provide quality health care to all persons.
Help Financial: Patient Financing Solutions
Three Rivers Hospital has partnered with Help Financial to provide patients affordable, long-term payment options for your out-of-pocket medical expenses. With a Help Financial payment plan, you can make monthly payments within your budget over a longer period of time.
Regardless of the term you choose, your HELP Payment Plan will carry a 0.0% APR.
Other benefits include:
- Combine Family Accounts
- Easy to Add Future Bills
- No Credit Checks
What will my monthly payment be?
Below is an example of what your monthly payment could be with Help Financial *
| Amount Financed | 12-Month Plan | 24-Month Plan | 36-Month Plan |
| $300 | $25.00 * | $25.00 * | $25.00 * |
| $500 | $41.67 | $25.00 * | $25.00 * |
| $1,000 | $83.33 | $41.67 | $27.78 |
| $1,500 | $125.00 | $62.50 | $41.67 |
| $2,000 | $166.67 | $83.33 | $55.56 |
| $3,000 | $250.00 | $125.00 | $83.33 |
| $5,000 | $416.67 | $208.33 | $138.89 |
| $10,000 | $833.33 | $416.67 | $277.78 |
* A $25 minimum monthly payment is required.
Setting up a payment plan can be done in one of two ways:
Option 1
- Go to www.helpfinancial.com
- Click on New Patient Enrollment
- Log in and review your account info
- Choose your monthly payment
- eSign your agreement
- Or scan here:
Option 2
- Call (509) 645-3360
* When enrolling in a HELP Payment Plan, please have your hospital and/or physician bill available.
Hours & Contact Info
Monday through Friday
Hours: 9 a.m. – 4 p.m.
Phone: 509.645.3360
Fax: 509.689.2086
Email
NO INSURANCE?
If you are one of the millions of Americans who do not have health insurance and would like some help sifting through the health care options available, you are welcome to contact:
Financial Counselor
509.689.2517 Ext. 3365
Email
INSURANCE BILLING
Medicare
Premera Blue Cross
Washington Medicaid
509.645.3362
Workmans Compensation
Indian Health
Healthy Options
Commercial
(Examples – Auto, Aetna, Asuris Northwest)
509.645.3361
Patient Financial Services Director
509.645.3360
Patient Account Timeline
PATIENT ACCOUNT TIMELINE
- Payment arrangements
- Service (In emergency situations, service is performed before payment or payment arrangements)
- Billing
- Insurance payment, if applicable
- Account paid or payments
- Current or delinquent
- Paid in full
PAST DUE or DELINQUENT ACCOUNTS
Patient accounts that have not received payment within 90 days move into “past due” or delinquent status. After an account becomes delinquent, a final notice is mailed to the patient requiring the account to be brought to current status within 10 days; or, f the account is not brought current, the remaining balance will become immediately due and must be paid in full. If no response is received before the 10 days have passed, the account is referred to a collection agency.
Charge Master
The link below is a machine-readable file of our item charges. The amounts/codes listed on the Item Master are individual items and are not reflective of total procedure cost. If you would like assistance determining the cost of a procedure please contact Tammy Galbraith, Chargemaster Coordinator at 509-645-3371 or Wanda Celeone, Senior Patient Financial Services Specialist at 509-645-3360 for a complete charge estimate.
Click HERE for a CSV file of item charges.
